CSU support services

CSU support services

We all need support. And we’re not talking about those lycra sports leggings – we’re talking about real, human support.

When you’re fresh out of high school, uni is your chance to live life on your own terms. Being a uni student is awesome. You’re in the driver’s seat, choosing your subjects, tutorial times, what to eat, when to study, when to get out of bed. You’re the boss!

Except for when you’re not. Because life. It happens. Just because you’re more independent doesn’t mean you don’t get sick, or get behind in your coursework, or have financial worries. It’s part of being an ‘adult’, and we all have times when we need a hand. That’s where the uni you go to can make all the difference.

When you’re studying at Charles Sturt University (CSU), you’re studying with us. This is one of the most important differences about being with a regional university – you’re with country people. We’re friendly, warm and welcoming. We’re here to help you achieve your goals. And we know how to take care of you.

At CSU, support isn’t an ‘add-on’ – it’s part of your experience. Being supported is just a normal part of being in our family. We’ll introduce you to all our academic and social support services early and encourage you to use them often.

Let’s take a look at all the ways we’re here for you.

Student Central

This is your first point of contact as an enrolled CSU student. If you need a hand with your subject enrolment, study skills or finances, or you’re just not sure who to ask about something, this is the place to go.

Health and counselling

Healthy students are happy students. We have a great range of services and information available to keep you in top physical, mental and emotional shape.

Equity support

Our Student Equity Office provides advice and support to ensure all our students have the same opportunities to succeed, no matter what their circumstances are.

Disability Service

If you’re a student with a disability, our Disability Service will provide advice, support and adjustments if needed, to ensure you can participate 100 per cent in your studies.

Religious support

Need to talk to someone about life’s most complex questions? We can connect you with religious and spiritual support and access to community resources and services, both on and off campus.

Study support

Our support team is dedicated to helping you succeed, in person, online or over the phone. We’re available seven days a week, and it’s free. We’ll help you when it suits, including in the evenings and on the weekends.

Study Link

Study Link is perfect if you’re preparing to start uni, but you’re a little rusty. Our Study Link program can help you brush up on your skills or fill in any knowledge gaps in a particular area. You can start these short, self-paced subjects anytime, and if you’re a Commonwealth-supported student enrolled in a CSU course, they’re free.

Learning advisers

Our learning advisers are available seven days a week, in person on campus, by phone, email, Skype or online chat. CSU learning advisers have academic and teaching backgrounds, and specialise in subject areas as well as in literacy, numeracy and the English language. You can ask specific questions about your course or more general questions about how to get the most out of your CSU experience.

CSU’s learning advisors offer:

  • online workshops
  • individual appointments
  • draft assignment feedback
  • a 24/7 online discussion forum
  • a weekend quick question call back service
  • an Indigenous Academic Support Program
  • study guides and tips
  • face-to-face workshops and appointments.

Academic Literacy, Learning and Numeracy (ALLaN)

Our Academic Literacy, Learning and Numeracy (ALLaN) Advisers can help you with:

  • understanding and preparing assignments
  • study skills
  • exam preparation
  • time management
  • notetaking
  • referencing and avoiding plagiarism.

Outreach Team

Our Outreach Team is available to all CSU students who are studying online.

They can assist you with:

  • orientation to CSU and online study
  • study skills
  • preparing assignments
  • time management
  • online learning.

Study Essentials

Study Essentials provides information and helps with:

  • Interact2
  • e-Portfolio (PebblePad)
  • assignment submission and return
  • forums
  • textbooks
  • class timetable
  • exam timetable

Uni life advice

Our student liaison team is a squad of CSU staff who can help you with any questions you might have about life at CSU. You can find them through the CSU student portal once you’re enrolled with CSU, along with a list of their speciality topic areas.

Library services

Naturally, our campus libraries have all the resources you’ll need to get the most out of your degree, giving you access to thousands of electronic resources, audiovisual materials, books and journals. But our mission is to go far beyond that – providing library services to you anywhere, anytime – with online access, ordering, support and secure 24-hour collaborative study spaces.

Careers

When you study with us you’ll get career development workshops, support finding work experience placements, personal appointments with our career development officers and tips on job applications, résumé writing, interview techniques and job search strategies. And it doesn’t stop when you graduate. We’ll also help you with résumé reviews and advice during your first year after graduation.

Ally Program

Our Ally Program promotes a safe, inclusive and affirming environment for staff and students who are lesbian, gay, bisexual, transgender, intersex, queer or questioning (LGBTIQ). Through Ally, we’re building a culture of affirmation and inclusion by raising awareness of the experiences of staff and students who are LGBTIQ, and by providing a visible support and advocacy network of identified Allies to the LGBTIQ community.

Support = success

In our experience, being supported from the day you start makes a huge difference to your study experience, your results and your career prospects.

CSU = support

At CSU, we wrap our support systems around you like a onesie. Weird analogy – but we think it’s one of the reasons why CSU continues to have Australia’s highest graduate employment rate.

Ready to talk to our future students team about getting started with CSU? Just call us on 1800 334 733.